Below FAQ are some common concerns of our customer before purchasing the Product.
If you have other questions, please just send it to jellydresses1@gmail.com.
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Shipping & Delivery
What Shipping Methods Are Available?
Jellydresses offers reliable shipping services, ensuring your product reaches you within 3 to 5 days. We collaborate with trusted couriers to deliver your orders promptly.
Is Free Shipping Available?
Yes, free shipping is available on all prepaid orders.
Are There Shipping Charges?
Shipping charges, if applicable, will be calculated at checkout based on your location and product.
How Can I Track the Status of My Order?
Once your order is shipped, you will receive timely updates via email or text, including the tracking ID and delivery partner details.
How Can I Cancel My Order?
One of our team members will call you before dispatching the parcel. You may cancel your order during this call.
What's the Cash on Delivery Policy?
Payment is collected at the time of delivery. Please ensure you open the package only after making the payment.
Payment Information
Is It Safe to Shop Online?
Absolutely! Jellydresses prioritizes secure online transactions through trusted payment gateways.
What Payment Methods Are Accepted?
We accept major credit cards, debit cards, UPI, and net banking.
What Should I Do If My Payment Fails?
If your payment fails, the amount debited will be automatically refunded by your bank within a few days.
Return & Refund
What Is the Return Policy?
Jellydresses allows exchanges within 7 days if you received the wrong or damaged product.
How Will I Get a Refund?
Jellydresses does not offer refunds. Exchanges are allowed for damaged or incorrect products.
How Do I Initiate a Return?
Please contact us at jellydresses1@gmail.com within 7 days of receiving the product for exchange inquiries.
Cash on Delivery Refund
For cash on delivery refunds, please mention your account number and IFSC code at the time of placing the return request.